Still . . .Down. . .

No response again from GoDaddy.com. Why am I not surprised. I did a google search for "GoDaddy Sucks" and found a multitude of links and angry ex-customers of GoDaddy's complaining about poor customer service. I was wondering if something like this had happened before with others, and it has. But, back to me. I sent this email to the Abuse email addy this morning:

Hello -
Since you have not responded to my emails (see below), I will
summarize them: I will agree to remove said malicious file from my
website - if I can find it, as I don't know where it has been planted,
if you could give me that information I can remove it. I will continue
my promise to you that I will not put such files on my website, and I
would like for you to promise to me that you will ensure my website is
secure and such files will not be placed on my website by "hackers"
again. I do not think I should have to pay the $199 reactivation fee,
as GoDaddy.com has shut down my domain name for an act that I did not
commit.

If I do not have a response to my email by Monday evening, I will be
reporting this incident to the Better Business Bureau. You have
accused me and already penalized me for an act that I did not commit.
I have requested information for how you plan on securing your network
so an act like this one does not happen again to mine, and others',
websites.

I have been happy with my service from GoDaddy, as you provide "more
bang for my buck" and the up time has been 100% (until this incident).
I would love for my domain names and my website to continue to be
hosted by your company, and would like to come to an agreement that
suits us both.

Thank you for your time.

I also just got fed up with the Abuse email addy not responding to my emails, so I emailed Bob Parsons, the company's President - when I was looking at one of those "GoDaddy Sucks" pages, Mr. Parsons had actually responded to it in the Blogger's Comments! I figured if he cared so much about his company to respond to a fellow Blogger's comments, then he might help me out with my problem. So I emailed him by forwarding the email chain to him and this response:

Hello Mr. Parsons -

As a fellow veteran (I wasn't as Gung Ho as yourself, as I was a MP in
the Army), I'd just like to say thank you for your service during the
Vietnam War.

I wanted to bring this email "chain" to your attention. I love my
GoDaddy.com hosting and would like to stay with your company, but the
Abuse Department (I'm not sure what their official name is within the
company) backed me into a corner. I cannot seem to resolve the
situation with them, and am asking for your assistance in the matter.
Please see the below email from myself to the Abuse Department. Is
there anything you can do to help me out? I would be most appreciative
if I could just get my domain name & website with GoDaddy.com back up
and running as your company has always done right by me in the past.

Thank you for your time.

Hopefully I'll hear back from him.