Still Down
So last night they responded to my email fairly quickly - my email was sent at 6:00 pm and their's was sent at 8:04 pm. Their email lacked something - a presumption that I am innocent until proven guilty. They claimed that their IT person or whomever had noticed that I had a snoping file or listening file on my website. Why the hell would I do that? And what the hell was this listening file? I still don't really understand what one is used for.
They told me for my domain name to be reactiviated - I would have to remove the file. Heh. I don't know where it is located on my website - not that my website is huge by any means, but I do have lots of folders. I don't know which ones to start looking in. Though I do want it removed, if it is as nasty as they say, I don't want it on my website where it could harm others.
They told me I would have to promise not to do it again. I never did it in the first place so how could I promise to not do it again! I made an agreement to bind by the terms of service when I signed up for the hosting service, I don't think I'd break them. It sounds like their server is not as secure as they thought it was - they should be telling me what they plan on doing to ensure that this doesn't happen again to my website.
They also told me I'd have pay a $199 reactivation fee! Gazooks! That is expensive! I didn't even do anything wrong and they want me to pay out the arse for them to correct something that they did intentionally to my domain name (shut it down)? They should be apologizing to me for such a snafu on their part. They also didn't contact me either by email nor snail mail (as of yet, the site went down yesterday morning at my earliest knowledge) about shutting down my domain name and my supposed violation of the TOS.
gah! I responded politely, again, to their email - at 8:30 pm - it took me a bit to think of how to say what I wanted to say politely. They haven't responded back as of yet. I'll let you know how it goes. I'd be putting this in my "plog" on my website, but that is down also, down with the domain name. gah!
They told me for my domain name to be reactiviated - I would have to remove the file. Heh. I don't know where it is located on my website - not that my website is huge by any means, but I do have lots of folders. I don't know which ones to start looking in. Though I do want it removed, if it is as nasty as they say, I don't want it on my website where it could harm others.
They told me I would have to promise not to do it again. I never did it in the first place so how could I promise to not do it again! I made an agreement to bind by the terms of service when I signed up for the hosting service, I don't think I'd break them. It sounds like their server is not as secure as they thought it was - they should be telling me what they plan on doing to ensure that this doesn't happen again to my website.
They also told me I'd have pay a $199 reactivation fee! Gazooks! That is expensive! I didn't even do anything wrong and they want me to pay out the arse for them to correct something that they did intentionally to my domain name (shut it down)? They should be apologizing to me for such a snafu on their part. They also didn't contact me either by email nor snail mail (as of yet, the site went down yesterday morning at my earliest knowledge) about shutting down my domain name and my supposed violation of the TOS.
gah! I responded politely, again, to their email - at 8:30 pm - it took me a bit to think of how to say what I wanted to say politely. They haven't responded back as of yet. I'll let you know how it goes. I'd be putting this in my "plog" on my website, but that is down also, down with the domain name. gah!
posted by Margaret @ 5:27 AM
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