Day 7: Finally, Order is Restored

So I go to work steaming this morning since my site is still not up for me to see. I get to work and try to open the webpage and get the same error message about the domain not being found. Gah! So I printed out those pages for proof if need be later. I tried again at work about 4pm or so, still no site.

I get home, thinking it won't work, the site will still be down. When I tired to open it, it opened right up! WOOT! Finally. Order is restored to the balance. I had emailed the office of the president thanking them for their help in resolving this matter and they actually responded very politely and informatively to my email:

Dear Ms. Liss,

Thank you for your email.

The domain, cerebusfangirl.com was unredirected by the abuse team at 11:09am yesterday morning(Az time).

The 's' file was present in the phpBB folder and would be available to you when your site is unredirected. You can get the file within your hosting account as we have checked and it is still there.

Please remove the file immediately so you do not get redirected again.

Please let us know if you have need of further assistance.

Kindest regards,

Laurie Anderson

Office of the President
President@GoDaddy.com
GoDaddy.com
14455 N. Hayden Rd. Suite 226
Scottsdale, AZ 85260
(480) 505-8828 Phone
(480) 275-3975 Fax

Their email was a heck of a lot better, more polite and actually told me what was done, then the Abuse Department's email. I was sitting on the fence about renewing my website when it came up for renewal this August (the domain name is active for a few more years, but not the host account) - due to the length of time it took them to fix the issue and the lack of customer service. Well, this email and the Office of the President's help made me decide to remain a GoDaddy.com customer.