Day 4: Still Down

I'll be updating the picture posts with some text to go with it after I post this, the latest update on why my site is down.

I found out thanks to Dan about a way hackers could've uploaded a file onto my site. At least now I have a probable "how" to this whole mess. The president's office responded to my email:

Dear Ms. Liss,

Thank you for your email.

We have forwarded your request to our Abuse department for a response.

They will respond to you as quickly as possible.

We apologize for any inconvenience this may cause, but we must defer to the abuse department in this matter.

If you do not receive a response by Monday, May 16, 2005, please let us know.

Kindest regards,

Laurie Anderson

Office of the President
President@GoDaddy.com
GoDaddy.com
14455 N. Hayden Rd. Suite 226
Scottsdale, AZ 85260
(480) 505-8828 Phone
(480) 275-3975 Fax

And yes, I'm publishing their phone numbers and all - as a public company that stuff would be easy enough to find on the internet, and I'd like to have it somewhere other then my computer in case I need to find it again.

But I digress.

So after I got this new info, I emailed the "abuse department" and cc'ed the President's office with the new info and a request for a copy of the file. I also said I'd be willing to work with them as to the source of the hack so it won't happen again. I'm still refusing to pay the $199 to reinstate my domain name, as this isn't my fault. GoDaddy provided the software that 'caused the problem, and they were the ones that shut down mysite without first allowing me to delete the file and fix the problem.