You've watched it, you can't unwatch it
Ahh, Futurama. That was one of the best lines from that show.
And it reminds me of the past hour I spent on the (cell) phone with MSN. Don't get me wrong, I'm not complaining about the MSN tech support / help desk people. Yeah, that is multiple. See, I got Verizon DSL last month, which comes with MSN. Verizon states:
I called the number, and I got the automated service which asked which option I wanted. Since I wasn't canceling my MSN, just transferring my account from the dial up to the DSL account. That seemed to be what was going to happen according to the Verizon faq (see #3 above). I getting billing service rep and once she found out what I wanted to do, she said I had to be transferred to cancelations to cancel my account.
Whatever. So she transferred me. After 10 minutes on hold, and 15 minutes of my clothes sitting in the dryer, I hung up and went to get my clothes. I got them out of the dryer, hung them up and then called the 1-800 number listed above. This time I asked for cancelations and then the service rep stated she had to transfer me to the DSL switching rep. She gave me the number to call in the event I hung up. It was the same number I had called before. Which seemed to surprise her. So I was on hold for about 30 minutes when Darrin came on the line.
I wanted to ask him if he was married to a witch, but I didn't. He asked me if I had my Verizon DSL account log on and password. What? It didn't state I needed that information. I don't keep a handy log of my log ons and I couldn't remember what it was right off hand - I'd have to search for that info.
I was highly frustated at this point. To wait 30 minutes and then to be asked for info which I wasn't told I would need. Heh. So I find the information, well, guess what it was actually. Then the MSN guy makes me download MSN software - what? I already have the software, all I want to do is switch over my account so it shows up via my DSL and I don't get billed for it.
1 infurating hour later, I hang up the phone with the MSN rep, and I still had to download MSN since he had me uninstall it from my computer. Why he would have me download it when I had it already? Why couldn't he just switch it over? Jebus. What a pain in the arse. While the MSN people were nice, they weren't very helpful. Like the person that smiles at you and sounds so nice while the whole time they are telling you to fuck off? That is the feeling I had the whole time I talked to them.
I just wanted to stop being billed for MSN which I wasn't using, but I wanted to keep my MSN log on in the event I might use it in the future. For now I'm sticking with FireFox. FireFox is the shareware alternative broswer which is awesome. If you're still using Microsoft IE I highly suggest you switch to FireFox. FireFox has many many nifty things that IE doesn't, the best being: many of the viruses that attack IE won't attack FireFox. Next: No pop ups. I've forgotten what a pop up looks like. Just trust me, make the switch to FireFox. Once you have, you'll love it too.
And it reminds me of the past hour I spent on the (cell) phone with MSN. Don't get me wrong, I'm not complaining about the MSN tech support / help desk people. Yeah, that is multiple. See, I got Verizon DSL last month, which comes with MSN. Verizon states:
1. I am an existing MSN subscriber (dial-up or Internet software user) and currently pay MSN a monthly fee. How do I switch to Verizon Online DSL with MSN, which includes MSN Internet Software at no additional charge? You will need to subscribe to Verizon Online DSL with MSN service. To sign up, please follow the three steps below.So I did step 1, ordering and getting the kit last month. I then did #2. Simple, no problems. Then I went to to step #3 today and here is the hassle I got:
- Order Verizon Online DSL with MSN from our Web site. Once you place your order, you will receive a self-install kit that includes a Verizon Online DSL with MSN installation CD.
- Install Verizon Online DSL with MSN using the installation CD. If you would like to keep your existing MSN e-mail account (msn.com or hotmail.com) and identity, when prompted choose "I have an existing MSN e-mail account." Complete the Verizon Online DSL with MSN installation process
- Stop your MSN bill by calling MSN at (800) 494-2962 and be sure to identify yourself as a new Verizon Online DSL with MSN subscriber. The MSN representative will need to know this so that they can transition your existing MSN e-mail account and identity to your new Verizon Online DSL with MSN account. Remember, your MSN Internet Software service is included at no additional charge with your Verizon Online DSL subscription.
I called the number, and I got the automated service which asked which option I wanted. Since I wasn't canceling my MSN, just transferring my account from the dial up to the DSL account. That seemed to be what was going to happen according to the Verizon faq (see #3 above). I getting billing service rep and once she found out what I wanted to do, she said I had to be transferred to cancelations to cancel my account.
Whatever. So she transferred me. After 10 minutes on hold, and 15 minutes of my clothes sitting in the dryer, I hung up and went to get my clothes. I got them out of the dryer, hung them up and then called the 1-800 number listed above. This time I asked for cancelations and then the service rep stated she had to transfer me to the DSL switching rep. She gave me the number to call in the event I hung up. It was the same number I had called before. Which seemed to surprise her. So I was on hold for about 30 minutes when Darrin came on the line.
I wanted to ask him if he was married to a witch, but I didn't. He asked me if I had my Verizon DSL account log on and password. What? It didn't state I needed that information. I don't keep a handy log of my log ons and I couldn't remember what it was right off hand - I'd have to search for that info.
I was highly frustated at this point. To wait 30 minutes and then to be asked for info which I wasn't told I would need. Heh. So I find the information, well, guess what it was actually. Then the MSN guy makes me download MSN software - what? I already have the software, all I want to do is switch over my account so it shows up via my DSL and I don't get billed for it.
1 infurating hour later, I hang up the phone with the MSN rep, and I still had to download MSN since he had me uninstall it from my computer. Why he would have me download it when I had it already? Why couldn't he just switch it over? Jebus. What a pain in the arse. While the MSN people were nice, they weren't very helpful. Like the person that smiles at you and sounds so nice while the whole time they are telling you to fuck off? That is the feeling I had the whole time I talked to them.
I just wanted to stop being billed for MSN which I wasn't using, but I wanted to keep my MSN log on in the event I might use it in the future. For now I'm sticking with FireFox. FireFox is the shareware alternative broswer which is awesome. If you're still using Microsoft IE I highly suggest you switch to FireFox. FireFox has many many nifty things that IE doesn't, the best being: many of the viruses that attack IE won't attack FireFox. Next: No pop ups. I've forgotten what a pop up looks like. Just trust me, make the switch to FireFox. Once you have, you'll love it too.
posted by Margaret @ 5:52 PM
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