Letters of Complaint

So my mom has been writing letters of compliant recently. One to Honda for her dissatisfication with one of their dealers and another to her bank for them charging her fees she shouldn't be paying. She asked me if I thought her writing letters was too much, I said no - for how else are the people in charge going to find out what their customers think of their service and or product.

So as you can see, I'm in a tizzy about Cingular and my new Motorola V551 phone. I tried calling Cingular's customer service number and all I got was an automated voice system telling me that customer service is only open Monday though Friday 7am to 9pm and Saturday from 9am to 6pm. Nice.

So I wrote the CEO of Cingular at:
Headquarters
Cingular Wireless
ATTN: Stan Sigman
Glenridge Highlands Two
5565 Glenridge Connector
Atlanta, GA 30342

We'll see what his response is, if any.