Cingular services and old school phones

I used to have an old school phone. One of those Nokias with the green and black screen, ya know, ancient brick like phone. But it was my phone: I had customized the shell with a purple / green change color shell and had put in glow in the dark green number pad, which had worn away so you couldn't read the keypad at all.

I've had Cingular for close to 4 years now, I've been quite happy with their service: only a few dropped calls and usually pretty good service. Now they've merged with AT&T wireless and have even a bigger zone. Cool.

So i decided to upgrade my cell phone and stay with Cingular since I like their service. So I got a neat little Motorola V551 camera phone, which I made sure was internet capable.

Little did I know that it had no games on it, just one promo game which only allows you to play for like 30 seconds. And the selection of ring tones on the phone is crap - very very very little. My old school Nokia came with 3 games and more ring tones then this new flashy phone. So if this is Motorola or Cingular's (or both's) fault, I do not know. I don't really care. I just think it is crappy for Cingular to sell these phones and then charge you extra to go to their website to download games, ringtones, etc for your new phone which should have them all there.

Then I tried to order web access for my phone. The website told me it should be added in three days. Now 5 days later and I still don't have it? WTF? And when I go online to their site, I have to call their customer service as they don't give me the option of emailing them on their "customer service" section of their website? seesh. At least AT&T customers can email them.

Now I prolly have to deal with an automated service line, and then wait on hold for like ever to get to a customer service rep - and big question, it is Sunday, will they have service today? And their hours? Best to have an email option guys, that way if I don't want to deal with that crap I don't have to - as a paying customer you understand. seesh.

I'll let you know how my call to Cingular goes. Sounds like I'm going to be writing a letter to them also. If I can find a snail mail addy online. So far their website doesn't have one.